Terms & Policies

Updated on June 23, 2022

LITTA Standard Contract Terms

Contract for Services
  1. These are the standard terms and conditions (the “Contract Terms”) on the basis of which of LITTA App Limited ("LITTA", "we", or “us”) provides waste collection and disposal services and the provision and collection of skips (the “Services”) to any purchaser of those Services (the “Customer” or “you”).  
  2. These Contract Terms apply to each provision of the Services and each booking you make for Services (a “Booking”), whether you book through our website or through the LITTA mobile application (together, the “Platform"). 
  3. Please read these Contract Terms carefully before making a Booking for any Services. By placing the Booking, you agree to be bound by these Contract Terms. That creates a legally binding agreement between you and us (the “Contract”). If you do not accept these Contract Terms, you must not place a Booking and cannot access any Services. 
  4. We reserve the right to change these Contract Terms from time to time by updating them on this page.
About LITTA App Limited
  1. LITTA App Limited is a company registered in England and Wales with registered company number 10882506, whose registered office is 171a Darkes Lane, Potters Bar, England, EN6 1BW and main place of business is at Media House, Sopers Road, Cuffley, Hertfordshire EN6 4RY . LITTA is registered with HMRC for VAT (No: 327650107).
  2. Any contact with LITTA should be by email to hi@litta.co, by phone on 0800 0096140 and by the Live Chat that can be found on LITTA.co.
Basis of supply of Services
Consumers
  1. A “Consumer” is any individual making a Booking on their own behalf as a private individual or on behalf of another private individual.  It excludes any person making a Booking as a Business or in a commercial context (see paragraph 11 below).
  2. You are only considered a Consumer if you identify yourself as such at the time of making the Booking.
  3. If you are a Consumer, the following additional terms apply, which give you greater protection than if you were a Business: paragraphs 35-40 (inclusive) (which relate to cancellation and associated charges) and paragraphs 49-52 (inclusive) (which relate to limitations on LITTA’s liability)   (the “Consumer Terms”)
  4. If you are a Consumer, the following terms do not apply: paragraphs 41-43 (inclusive) and paragraph 48. These terms apply only to Businesses.
Businesses
  1. A “Business” includes any person contracting with LITTA in a commercial context, including on behalf of a company or as a sole trader for their business (or someone acting on behalf of a sole trader) including, in either case, where the Services are for the benefit of one of their clients or customers.
  1. If you are a Business, the following additional terms apply: paragraphs 41-43 (inclusive) and paragraph 48. 
  1. If you are a Business, none of the Consumer Terms apply.

Subcontracting

  1. LITTA  subcontracts the provision of some or all of the Services to carefully selected and licensed waste service suppliers (each a “Supplier”).  Where these Contract Terms use the words “we” or “us”, it refers to both LITTA and its Suppliers if the context requires or permits. LITTA remains responsible to you, as its Customer, for the performance of the Services by its Suppliers.  
LITTA’s Obligations

The Services

  1. We will provide the Services with reasonable care and skill and will take reasonable steps to ensure our Suppliers are appropriately qualified, licensed and hold the requisite registrations under Environment Protection Act 1990, the Waste Regulations 2011.

Timings and delays

  1. We will try to provide the Services or, for longer duration Services, commence provision of the Services on the date and at the time requested in the Booking or otherwise indicated by us (respectively the “Booked Date” and the “Booked Time”). 
  2. In particular, if you order a skip, the Booked Date means the date on which we will try to deliver the skip to you. We will use reasonable endeavours to provide skips within a reasonable time frame but please note that Bookings for skips generally require at least three business days’ notice. Business days are Mondays to Fridays (excluding all Bank Holidays anywhere in the UK).
  3. All Booked Dates and Booked Times are estimated only. Where you have requested or we have proposed a Booked Date and/or a Booked Time, this should not be construed as any form of guarantee or promise to provide the Services on that date or at that time. We will make reasonable efforts to stick to the Booked Date and arrive close to the Booked Time, but Booked Dates and Booked Times are dependent on a variety of factors (including the availability of our Suppliers and other resources, such as skips) and are, therefore, only indicative. We do not guarantee that clearances will be started on the Booked Dates or at the Booked Times, or that they will be completed within a given period. The following factors, in particular, will affect our ability to provide Services on the Booked Date or at the Booked time: short notice Bookings (e.g. requests for Services to be provided on the day the Booking is placed); or Bookings placed for Booked Dates or Booked Times that are in peak periods, or are close to or during public holidays.
  4. We are not responsible for, and have no liability to the Customer for, delays due to circumstances beyond our reasonable control and where we could not reasonably find a commercially viable work around (see paragraph 28).This includes, but is not limited to, the unexpected lack of availability of a licensed Supplier or any Supplier itself experiencing an event that is outside its control (including staff absences or shortages). We will use reasonable endeavours to find a replacement Supplier within a reasonable time frame if this happens.
Your obligations
  1. You must provide us with complete and accurate information and instructions at the time of making the Booking, including telling us about any special relevant facts or circumstances.  If you don’t, it may affect the price we charge you (see paragraph 28) or we may be entitled to cancel the Services and charge you accordingly (see paragraph 34).
  2. Unless otherwise agreed in writing by us, you must not include any Restricted Items or Materials in the waste to be cleared (including any waste you place in a skip provided as part of the Services). “Restricted Items or Materials” means any of the items or materials listed which shall include (but not limited to) the following: Asbestos, Clinical/ Medical Waste, Solvents, Liquids, Oil, Batteries, Hazardous/ Toxic Material, Gas Cylinders.  If you include any Restricted Items or Materials without our prior agreement, it may affect the price we charge you or we may be entitled to cancel the Services and charge you accordingly (see paragraph 34).
  3. If we encounter any Restricted Items or Materials at the site, we are entitled to leave the site immediately and may not be able to, and are not obliged to, commence or complete the Services. If we have to leave the site because of the presence of Restricted Items or Materials, we may be entitled to cancel the Services and charge you accordingly (see paragraph 34).
  4. You agree to provide us with free and safe access to the site or premises where the waste is to be collected.  If you do not or cannot, we are entitled to leave the site immediately and may not be able to, and are not obliged to, commence or complete the Services. If we have to leave the site because it is unsafe for us to be there, we may be entitled to cancel the Services and charge you accordingly (see paragraph 34).
  5. We (including our staff and those of our Suppliers) have the right to work safely and free from harassment and abuse.  We can stop work if we feel threatened, are not treated with a reasonable degree of respect and professionalism, or if any conditions may endanger the public, the Customer, us or our Suppliers.
Price and quotes
  1. All prices and quotes are based upon the information you give us at the time of making your Booking. 
  2. LITTA calculates the price for the Services on the basis of the quantity (weight or volume) and type(s) of waste materials, the permitted method(s) of disposal, the location(s) of disposal and the location from which collection is to be made, and the time and effort required for performance of the Services. Certain items or materials are subject to an additional charge.  You will be prompted to confirm whether any of these items are included in your waste before you submit your quotation or complete your booking.
  3. Skips are priced based on their size and the period of time for which they are made available. Therefore, Bookings for skips are essentially a rental agreement that gives you access to a skip of a specified capacity for an agreed number of days. It is your responsibility to complete your use the skip within the rental period. At the end of that period, the skip will be collected regardless of whether or not it is full. Provided we agree, you may extend the rental period of a skip, before the expiry of your existing rental period, upon payment of an additional charge.
  4. We are allowed to make a reasonable adjustment to our charges if you fail to notify us of any special circumstances at the time of Booking, or if any information that you provided at the time of Booking later turns out to be untrue, inaccurate or misleading, or if the labour involved in the clearance is excessive due to circumstances outside our control and about which you did not, at the time of Booking, advise us. Examples of such information and circumstances include, if the volume or weight of the waste, the type(s) of waste, or the location (including access) are not as specified. If the implications of any such failure on your part are sufficiently serious, we shall be entitled to cancel the Services and charge you accordingly (see paragraph 34).
  5. If the special circumstances or the nature of the incomplete, inaccurate or misleading information is/are sufficiently material, we can (instead of adjusting our charges for provision of the Services) cancel the Services. If we cancel the Services for this reason, paragraph 34 (cancellation charges) applies.
  6. All prices include VAT at the applicable rate.
Payment
  1. Payment must be made in full at the time of Booking unless a later payment date, or payment by instalments, has been agreed in advance and in writing.
  2. Invoices are payable on presentation.  We reserve the right to charge interest on balances owed, at a rate of 2% per month over the prevailing Bank of England base rate.
Cancellation or postponement by LITTA
  1. LITTA is entitled to postpone the Services for a good reason.  A good reason includes, but is not limited to, any of the factors or circumstances described in paragraphs 18 or 19. 
  2. LITTA is entitled to cancel the Services if paragraph 28 applies and it cannot commence or complete the Services because of your act, omission or default, or if any of paragraphs 20, 21, 22, 23, 24 or 29 applies. 

Cancellation by, or in relation to, Consumers
  1. If you, as a Consumer, want to cancel a Booking, you must provide us with written notice by email to hi@litta.co, if the Booked Date is or the Booked Time 24 hours or more in the future, or by phone on 0800 0096 140 if the Booked Date or the Booked Time is less than 24 hours in the future. No cancellation is permitted to the extent that any part of the Services has been commenced or completed.
  2. Subject to paragraphs 37 to 39, Consumers can cancel a Booking without charge if they do so at least 24 hours before the Booked Date.
  3. Consumers have the right to cancel a Booking, without charge, at any time up to the end of 14 days after the day on which the Booking was placed.  But you do not have the right to cancel the Booking without charge if, at the time of making the cancellation, the supply of our Services is due to begin in less than 14 days’ time.
  4. Consumers who cancel a Booking within 14 days of the Booked Date must pay an administration charge of £15.
  5. Consumers who cancel a Booking within 24 hours of the Booked Time for collection or, if applicable, the Booked Date must pay an administration charge of £30 and any reasonable charges of our Supplier.
  6. If LITTA cancels the Services on the basis referred to in paragraph 34, we can charge you for our reasonable costs associated with such cancellation, including an administration charge of £30 and all the charges of our Supplier.  
Cancellation by, or in relation to, Businesses
  1. Businesses who cancel a Booking within 14 days of the Booked Date must pay an administration charge based on the following scale: (i) £50 for Bookings with a value up to and including £1,000; (ii) £100 for Bookings with a value above £1,000.
  2. Businesses who cancel a Booking within 24 hours of the Booked Time for collection or, if applicable, the Booked Date must pay an administration charge equal to twice the relevant figure stated in paragraph 41 and all the charges of our Supplier.
  3. If LITTA cancels a Booking on the basis referred to in paragraph 34, we can charge you for our reasonable costs associated with such cancellation, including an administration charge of £100 and all the charges of our Supplier. 
Cancellation - general
  1. No cancellation is permitted by a Consumer or Business to the extent that any part of the Services has been commenced or completed.
  2. If you validly cancel, where you have paid in advance we will refund you any monies you have already paid less the applicable administration charge and, where applicable, the charges of our Supplier.
  3. Cancellation does not affect either party’s outstanding rights or duties, including our right to recover from you any money you owe us under these Contract Terms.
Limitation of Liability
PLEASE READ - THIS IS AN IMPORTANT CONTRACT TERM AS IT LIMITS OUR LIABILITY TO YOU
  1. We are not liable to any Customer for any loss of profit, loss of revenue, loss of opportunity, loss of goodwill or any indirect or consequential loss arising under or in connection with the Booking, the Services or otherwise under this contract (the “Excluded Losses”). 
  2. For Businesses, our total liability in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will not exceed the fees you have paid us for our Services.
  3. For Consumers, if paragraph 50 applies, the concept of Excluded Losses does not apply to any losses that are Associated Costs. In this context, “Associated Costs” means all reasonable costs or expenses relating to other plans you had which it would not have been reasonable to expect us to know about, which were dependent on the removal of the waste, and which could not reasonably be postponed (the “Special Plans”). 
  4. If you, as Consumer, inform us in writing of Special Plans and we agree the terms of the Booking on that basis, and you are prevented from carrying through those Special Plans because of our non-performance of the Services on the Booked Date or at the Booked Time, then your Associated Costs will not be treated as Excluded Losses and will not be automatically excluded from our potential liability under the Contract. 
  5. Unless you, as Consumer, inform us in writing of any Special Plans, and we confirm in writing our acceptance of the Booking on that basis, any Associated Costs will be Excluded Losses, and we will not accept any liability for them.
  6. For Consumers, our total liability in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will not exceed the fees you have paid us for our Services together with, if (and only if) paragraph 50 applies, a reasonable contribution towards your Associated Costs capped at £200.
  7. The limitations in paragraphs 47, 48, 51 and 52 do not apply to the following types of loss:
  • Death or personal injury caused by our (including our Suppliers’) negligence
  • Loss caused by our (including our Suppliers’) fraud or fraudulent misrepresentation
  • Any other loss that may not be excluded or limited by law
Third party rights and transfer of rights under these Contract Terms (assignment)
  1. The Contracts (Rights of Third Parties) Act 1999 does not apply to this Contract.  No person other than you and us has any rights under it.
  2. You may not transfer any of your rights or obligations under these Contract Terms without our prior written consent. We may transfer any of our rights or obligations under these Contract Terms without your prior written consent to any of our affiliates or any entity or business that we purchase or are sold to or any joint venture to which we are or may become a party.
Governing law and jurisdiction
  1. These Contract Terms are governed by and construed in accordance with English law. 
  2. Disputes or claims arising in connection with these Contract Terms (including non-contractual disputes or claims) are subject to the exclusive jurisdiction of the English courts.

LITTA Website and App Terms

Introduction

This notice comprises the “Platform Terms”. 

The Platform Terms set out the basis on which we, LITTA App Limited ("we" or "LITTA"), provide access to our website http://www.LITTA.co/  (the “Website”) and any LITTA mobile application (the “App”). Together, the Website and the App are the "Platform").

By accessing any part of the Platform, you indicate that you accept these Platform Terms. If you do not accept these Platform Terms, you should leave the Platform immediately.

The Platform Terms do not relate to our services or any bookings you may make, but only to your use of the Platform.  If you wish to make a booking for any LITTA services, please go to our services page(s), here.  All bookings and services are subject to our standard terms and conditions which you can read here

Your personal data and communicating with you

When using the Platform, please also take note of our privacy notice and cookies notice.  These describe how we use your personal data and how we may communicate with you electronically etc.

Changes to the Platform or any part of it

We may update and change our Platform from time to time to reflect changes to our services, our customers' needs or our business priorities.

We may suspend or withdraw the Platform or any part of it

Our Platform is made available free of charge. 

We do not guarantee that our Platform, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Platform for business and operational reasons. 

We will not be liable to you if any part or all of the Platform is unavailable at any time or for any period.

The transmission of information via the Internet (including all parts of the Platform) is not completely secure. Although we take reasonable steps to protect your information, we cannot guarantee the security of your data transmitted to the Platform; any transmission is at your own risk.

Our Platform is only for users in the UK

Our Platform is directed to people residing in the United Kingdom only. We do not represent that content or services available on or through our Platform is appropriate for use or available in other locations.

The Platform, its content and any services provided in relation to the same are only targeted to, and intended for use by, individuals located in the United Kingdom (the Permitted Territory). By continuing to access, view or make use of this Platform and any related content and services, you hereby warrant and represent to us that you are located in the Permitted Territory.

You must keep your account details safe

If you create a LITTA account, it is your responsibility to keep all your details secure and confidential.  That includes any user identification, password or any other piece of information used as part of our security procedures. You must treat such information as confidential and must not disclose it to or share it with any other person.

We have the right to disable your account at any time if, in our reasonable opinion, you have failed to comply with any of the provisions of these Platform Terms or have otherwise behaved in a manner that is not acceptable to LITTA.

If you know or suspect that anyone other than you knows your account details (including any login details or password) you must promptly notify us at hi@litta.co.

Changes to the Platform Terms

We may change these Platform Terms from time to time by changing them on this page. We may not make any separate publication about such changes, so please revisit these Platform Terms every so often, because we assume that you agree with these Platform Terms, as published at the relevant time, at all times when you are using the Platform.

How you may use material on our Platform

We are the owner or the licensee of all intellectual property rights in our Platform, and in the material published on it. Those works are protected by copyright and other laws. All such rights are reserved. 

You must not use any part of the content on our Platform for commercial purposes without obtaining a licence to do so from us or our licensors.

No text or data mining, or web scraping

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our Platform or any services provided via, or in relation to, our Platform. This includes using (or permitting, authorising or attempting the use of):

  • Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the Platform or any data, content, information or services accessed via the same.
  • Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.

These provisions should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790).

This provision shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

Our responsibility for loss or damage suffered by you
Whether you are a consumer or a business user:
  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
  • Different limitations and exclusions apply to liability arising as a result of the supply of any services to you.  These are set out in our standard terms and conditions.
If you are a business user:
  • We exclude all implied conditions, warranties, representations or other terms that may apply to our Platform or any content on it.
  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
  • use of, or inability to use, our Platform; or
  • use of or reliance on any content displayed on our Platform.
  • In particular, we will not be liable for:
  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.
If you are a consumer user:

Please note that we only provide our Platform for your private domestic use. You agree not to use our Platform for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our Platform will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our Platform. You should use your own virus protection software.

You must not misuse our Platform by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Platform, the server on which our Platform is stored or any server, computer or database connected to our Platform. You must not attack our Platform via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Platform will cease immediately.

Which country's laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

About LITTA App Limited

LITTA App Limited is a company registered in England and Wales with registered company number 10882506, whose registered office is at 171a Darkes Lane, Potters Bar, England, EN6 1BW.

Any contact with the business should be by email to hi@LITTA.co.

LITTA Website Privacy Notice

  1. Introduction

As a customer (or a potential customer) of LITTA App Limited (“LITTA”, “we”, “us” and “our”) or a visitor to our website or user of our app (together the “Platform”) or a supplier or other third party, you understand that we will process your personal data on the basis described in this notice.

  1. The type of personal data we collect 

We currently collect and process the following types of personal data.

  • Personal identifiers, contacts, and characteristics (for example, name and contact details).
  • Information concerning your use of our Platform and/or services.
  1. How we get your personal data and why we have it

Most of the personal data we process is provided to us directly by you. 

Please let us know if any of your personal data you have provided needs to be corrected or updated.

  1. Why we process your personal data

Principal uses of your personal data

We will use your personal data to provide you with our services.

Other uses of your personal data

We will also use your personal data for the following purposes.

  • To communicate with you about our services, including services you have requested from us and other information which we feel may interest you or be relevant to you.  
  • To notify you about changes to our services. 
  • To administer all aspects of our relationship with you, including to keep business and accounting records, to carry out office administration, to administer and process payments, to verify your identity or contact details where required, and as otherwise required or permitted by law or in connection with running our business.
  • To comply with applicable laws and regulations and requests from statutory agencies / authorities including for such purposes as health and safety or the detection and prevention of crime.
  • To analyse and understand how people use our Platform and services

Sharing your personal data with others 

We do not sell or share your information to third parties for commercial purposes.

We may share your personal data, on a limited basis and only to the extent necessary, with some or all of the following.

  • IT service providers, website and IT/database server providers and other organisations that store and process information on our behalf.
  • Payment services providers in connection with processing your payments, refunding any payments and dealing with complaints and queries relating to such payments and refunds.
  • Our insurers and/or professional advisers (such as lawyers and accountants) insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice.
  • Law enforcement officials, regulators and authorities (such as the Health and Safety Executive or the Environment Agency) or others for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another person.
  • We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
  1. Lawful bases for processing your personal data

Under the retained EU law version of the General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing your personal data are:

  • Contractual necessity: It is necessary for the performance of our contract with you (applicable to customers or potential customers and others with whom we enter into contracts - such as suppliers, consultants etc.).
  • Legal obligations: It is necessary so that we can comply with our legal obligations.
  • Vital interests: It is necessary to protect your vital interests or those of another person.
  • Legitimate interests: It is necessary in connection with our legitimate interests and those interests are not overridden by your interests or your fundamental rights and freedoms. 
  • Consent: When we seek your consent, we will try to ensure the process by which we obtain it means your consent is freely given, specific, informed and unambiguous. You are able to withdraw your consent at any time. You can do this by emailing hi@litta.co
  1. How we store your personal data 

Your personal data is securely stored on our servers which are located in [state location]. 

We keep customer records for the duration of our relationship and for up to 7 years following the last date on which we provided services to a customer. If you would like your personal data to be deleted ore destroyed sooner than that, please let us know in writing by emailing hi@litta.co.  

You understand that once we destroy your records, we cannot restore them.

  1. Your data protection rights

Under data protection law, you have rights including:

  • Access - you can ask for copies of your personal data. 
  • Rectification - you can ask us to rectify inaccurate personal data and to complete incomplete personal data. 
  • Erasure - you can ask us to erase your personal data in certain circumstances. 
  • Restriction of processing - you can ask us to restrict the processing of your personal data in certain circumstances. 
  • Object to processing - you can object to the processing of your personal data in certain circumstances.  This applies, in particular, where the lawful basis on which we process your personal data is our legitimate interests.
  • Data portability - you can ask that we transfer your personal data to another organisation, or to you, in certain circumstances.
  • Make a complaint - you can complain to a supervisory authority (in the UK, this is the ICO - see below) about our processing of your personal data.
  • Withdraw consent - to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent at any time. You can do this by emailing us on hi@litta.co

You are not required to pay any charge to us for exercising your rights. If you make a request, we will endeavour to respond promptly and within any legally prescribed timeframes.

These rights are subject to certain limitations and exceptions. You can learn more about these rights by visiting https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

Please contact us using the data controller details set out below if you wish to exercise any of your data protection rights.

  1. Cookies

LITTA has a separate notice that describes how we use cookies.  This can be accessed here.

  1. Data Controller

LITTA is registered with the Information Commissioner’s Office (ICO) as a data controller for the personal data that it processes. LITTA’s registered address for these purposes is:

171a Darkes Lane, Potters Bar, England, EN6 1BW

Our phone number is: 0800 0096 140

You can contact us by email at: hi@litta.co 

Our registration number with the ICO is ZA880257

  1. How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at hi@litta.co

You can also complain to the ICO if you are unhappy with how we have used your personal data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Privacy policy & Cookie

This privacy policy applies between you, the User of this Website and Litta App Limited, the owner and provider of this Website. Litta App Limited takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: https://www.litta.co/policy.

Please read this privacy policy carefully.

Definitions and interpretation

  1. In this privacy policy, the following definitions are used:

Data

collectively all information that you submit to Litta App Limited via the, the platform and website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Cookies

a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);

Data Protection Laws

any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;

GDPR

the General Data Protection Regulation (EU) 2016/679;

Litta App Limited, we or us

Litta App Limited, a company incorporated in England and Wales with registered number 10882506 whose registered office is at

UK and EU Cookie Law

the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;

User or you

any third party that accesses the Website and is not either (i) employed by Litta App Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Litta App Limited and accessing the Website in connection with the provision of such services; and

Website

the website that you are currently using, liita.co, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

  1. In this privacy policy, unless the context requires a different interpretation:
  1. the singular includes the plural and vice versa;
  2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
  3. a reference to a person includes firms, companies, government entities, trusts and partnerships;
  4. "including" is understood to mean "including without limitation";
  5. reference to any statutory provision includes any modification or amendment of it;
  6. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

  1. This privacy policy applies only to the actions of Litta App Limited and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
  1. For purposes of the applicable Data Protection Laws, Litta App Limited is the "data controller". This means that Litta App Limited determines the purposes for which, and the manner in which, your Data is processed.

Data collected

  1. We may collect the following Data, which includes personal Data, from you:
  1. name;
  2. contact Information such as email addresses and telephone numbers;
  3. financial information such as credit / debit card numbers;

in each case, in accordance with this privacy policy.

How we collect Data

  1. We collect Data in the following ways:
  1. data is given to us by you  ; and
  2. data is collected automatically.

Data that is given to us by you

  1. Litta App Limited will collect your Data in a number of ways, for example:
  1. when you contact us through the Website, by telephone, post, e-mail or through any other means;
  2. when you register with us and set up an account to receive our products/services;
  3. when you make payments to us, through this Website or otherwise;
  4. when you use our services;

in each case, in accordance with this privacy policy.

Data that is collected automatically

  1. To the extent that you access the Website, we will collect your Data automatically, for example:
  1. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
  2. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".

Our use of Data

  1. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
  1. internal record keeping;
  2. improvement of our products / services;
  3. transmission by email of marketing materials that may be of interest to you;
  4. contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;

in each case, in accordance with this privacy policy.

  1. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).
  1. For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:
  1. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.
  2. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.
  3. if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.
  1. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Who we share Data with

  1. We may share your Data with the following groups of people for the following reasons:
  1. third party service providers who provide services to us which require the processing of personal data - to help third party service providers in receipt of any shared data to perform functions on our behalf including the provision of contracted services;

in each case, in accordance with this privacy policy.

Keeping Data secure

  1. We will use technical and organisational measures to safeguard your Data, for example:
  1. access to your account is controlled by a password and a user name that is unique to you.
  2. we store your Data on secure servers.
  3. payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.
  1. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: hi@litta.co.
  1. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

  1. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
  1. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

  1. You have the following rights in relation to your Data:
  1. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
  2. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
  3. Right to erase - the right to request that we delete or remove your Data from our systems.
  4. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
  5. Right to data portability - the right to request that we move, copy or transfer your Data.
  6. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.
  1. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: hi@litta.co.
  1. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.
  1. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

  1. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

  1. Litta App Limited may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Litta App Limited. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
  1. We may also disclose Data to a prospective purchaser of our business or any part of it.
  1. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Cookies

  1. This Website may place and access certain Cookies on your computer.     Litta App Limited uses Cookies to improve your experience of using the Website and to improve our range of services.  Litta App Limited has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
  1. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
  1. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Litta App Limited to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
  1. This Website may place the following Cookies:

Type of Cookie

Purpose

Analytical/performance cookies

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

  1. You can find a list of Cookies that we use in the Cookies Schedule.
  1. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
  1. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
  1. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
  1. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

General

  1. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
  1. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
  1. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
  1. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

  1. Litta App Limited reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.   You may contact Litta App Limited by email at hi@litta.co.