Terms & Policies

Updated on September 1, 2019

Terms

This sets out the terms and conditions on which we, Litta App Limited ("we", "our" or "Litta App Limited"), provide access to our website http://www.litta.co/ and any Litta mobile application through which you make a waste disposal service booking (together, "the Website"). Please read these Website Terms carefully before ordering any services through the Website. By ordering services through the Website (whether now or in the future), you agree to be bound by these Terms.  We reserve the right to change these Website Terms from time to time by changing them on this page.

By accessing any part of the Website, you indicate that you accept these Website Terms. If you do not accept these Terms, you should leave the Website immediately, and you will not be able to book any services through the Website.

  1. About Litta App Limited
  1. Litta App Limited is a company registered in England and Wales with registered company number 10882506, whose registered office is at 222 Creighton Avenue, London, United Kingdom, N2 9BD  
  1. Basis of Sale
  1. All services provided by Litta App Limited are subject to these Terms and Conditions. 
  2. As brokers, we subcontract our services to other vetted waste service suppliers. The legal contract for the supply and purchase of the service is between you and the supplier, and we will conclude the sale of the Order on behalf of supplier.
  3. If we provide a quote for a waste clearance without first inspecting the location, then a contract shall be created between us on your acceptance of our quote. 
  4. Quoted prices cannot be guaranteed until the time of the clearance in case the information you provided to us at the time of quotation was incomplete or inaccurate. 
  5. We reserve the right to charge additional amounts at the time of collection to cover the cost of additional labour time or other disposal charges such as excessive weight
  1. Our Services  
  1. We will endeavour to undertake the clearance on the date and time agreed but there may be delays due to circumstances beyond our control.
  2. Where we provide you with an estimated time of arrival this should not be construed as any form of guarantee. Estimated times are provided by the Supplier and are only estimates. Neither we nor the Suppliers guarantee that clearances will be completed within the estimated times.
  3. You agree to provide our clearance crews with free and safe access to the premises from where the rubbish is to be removed. You shall notify us of any special circumstances which may be relevant to our quotation. If you do not notify us of such special circumstances or provide us with incomplete or inaccurate information or instructions, we may either make an additional charge to cover extra costs or cancel the clearance.
  4. We reserve the right to work safely and will stop work should they feel any conditions may endanger the public, our customers or our suppliers. 
  5. If we detect Asbestos they are required to leave the site immediately in line with HSE guidelines. Needles and any other hazardous / toxic substances can also result in immediate vacation of a site or premises.
  1. Price and payment
  1. All prices are subject to VAT No: 327650107. 
  2. Payment must be made before or at the time of the clearance unless a later payment date has been agreed in advance in writing.
  3. Invoices are to be paid immediately unless prearranged agreement.  Any late payments may incur additional charges. We reserve the right to charge interest on balances owed, at a rate of 2% per month. 
  1. Rights of withdrawal
  1. To exercise the statutory right of cancellation, you must provide us with written notice by email to hi@litta.co.   Cancellations within 4 hours of the scheduled collection time will incur a charge of £25 + VAT admin fee.  
  2. If we are unable to complete the clearance because of an act or omission by you (e.g. we cannot gain access to the waste), we will refund you all monies paid less the default cancellation fee of £25 + VAT to cover our costs.  
  1. Website access
  1. While we try to ensure the Website is normally available twenty four (24) hours a day, we do not undertake any obligation to do so, and we will not be liable to you if the Website is unavailable at any time or for any period.
  2. Access to the Website may be suspended temporarily at any time and without notice.
  3. The transmission of information via the Internet is not completely secure. Although we take the steps required by law to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk.
  1. Events outside of our control
  1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Website Terms that is caused by events outside our reasonable control
  1. Limitation of Liability
  1. We shall not be liable to you for any loss of profit or any indirect or consequential loss arising under or in connection with the contract.  Our total liability to you in respect of all other losses arising in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of our services under the contract.
  1. Termination
  1. We may terminate the arrangement between us at any time.  
  2. Termination will not affect either party’s outstanding rights or duties, including our right to recover from you any money you owe us under these Terms 
  1. Assignment  
  1. You may not transfer any of your rights or obligations under these Website Terms without our prior written consent. We may transfer any of our rights or obligations under these Website Terms without your prior written consent to any of our affiliates or any business that we enter into a joint venture with, purchase or are sold to.
  1. Governing law and jurisdiction
  1. These Terms shall be governed by and construed in accordance with English law. Disputes or claims arising in connection with these Website Terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English courts.

Policy

This privacy policy applies between you, the User of this Website and Litta App Limited, the owner and provider of this Website. Litta App Limited takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: https://www.litta.co/policy.

Please read this privacy policy carefully.

Definitions and interpretation

  1. In this privacy policy, the following definitions are used:

Data

collectively all information that you submit to Litta App Limited via the, the platform and website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Cookies

a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);

Data Protection Laws

any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;

GDPR

the General Data Protection Regulation (EU) 2016/679;

Litta App Limited, we or us

 Litta App Limited, a company incorporated in England and Wales with registered number 10882506 whose registered office is at 222 Creighton Avenue,  London,   N2 9BD;

UK and EU Cookie Law

the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;

User or you

any third party that accesses the Website and is not either (i) employed by Litta App Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Litta App Limited and accessing the Website in connection with the provision of such services; and

Website

the website that you are currently using, liita.co, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

  1. In this privacy policy, unless the context requires a different interpretation:
  1. the singular includes the plural and vice versa;
  2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
  3. a reference to a person includes firms, companies, government entities, trusts and partnerships;
  4. "including" is understood to mean "including without limitation";
  5. reference to any statutory provision includes any modification or amendment of it;
  6. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

  1. This privacy policy applies only to the actions of Litta App Limited and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
  1. For purposes of the applicable Data Protection Laws, Litta App Limited is the "data controller". This means that Litta App Limited determines the purposes for which, and the manner in which, your Data is processed.

Data collected

  1. We may collect the following Data, which includes personal Data, from you:
  1. name;
  2. contact Information such as email addresses and telephone numbers;
  3. financial information such as credit / debit card numbers;

in each case, in accordance with this privacy policy.

How we collect Data

  1. We collect Data in the following ways:
  1. data is given to us by you  ; and
  2. data is collected automatically.

Data that is given to us by you

  1. Litta App Limited will collect your Data in a number of ways, for example:
  1. when you contact us through the Website, by telephone, post, e-mail or through any other means;
  2. when you register with us and set up an account to receive our products/services;
  3. when you make payments to us, through this Website or otherwise;
  4. when you use our services;

in each case, in accordance with this privacy policy.

Data that is collected automatically

  1. To the extent that you access the Website, we will collect your Data automatically, for example:
  1. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
  2. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".

Our use of Data

  1. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
  1. internal record keeping;
  2. improvement of our products / services;
  3. transmission by email of marketing materials that may be of interest to you;
  4. contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;

in each case, in accordance with this privacy policy.

  1. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).
  1. For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:
  1. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.
  2. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.
  3. if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.
  1. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Who we share Data with

  1. We may share your Data with the following groups of people for the following reasons:
  1. third party service providers who provide services to us which require the processing of personal data - to help third party service providers in receipt of any shared data to perform functions on our behalf including the provision of contracted services;

in each case, in accordance with this privacy policy.

Keeping Data secure

  1. We will use technical and organisational measures to safeguard your Data, for example:
  1. access to your account is controlled by a password and a user name that is unique to you.
  2. we store your Data on secure servers.
  3. payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.
  1. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: hi@litta.co.
  1. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

  1. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
  1. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

  1. You have the following rights in relation to your Data:
  1. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
  2. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
  3. Right to erase - the right to request that we delete or remove your Data from our systems.
  4. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
  5. Right to data portability - the right to request that we move, copy or transfer your Data.
  6. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.
  1. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: hi@litta.co.
  1. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.
  1. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

  1. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

  1. Litta App Limited may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Litta App Limited. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
  1. We may also disclose Data to a prospective purchaser of our business or any part of it.
  1. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Cookies

  1. This Website may place and access certain Cookies on your computer.     Litta App Limited uses Cookies to improve your experience of using the Website and to improve our range of services.  Litta App Limited has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
  1. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
  1. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Litta App Limited to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
  1. This Website may place the following Cookies:

Type of Cookie

Purpose

Analytical/performance cookies

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

  1. You can find a list of Cookies that we use in the Cookies Schedule.
  1. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
  1. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
  1. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
  1. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

General

  1. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
  1. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
  1. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
  1. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

  1. Litta App Limited reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.   You may contact Litta App Limited by email at hi@litta.co.